Revolution vs incrementalism to design true customer journeys? Despite user experience (UX), user interaction (UI) and related matters becoming more and more ubiquitous in business, the reality is that only 13% of organisations think of the customer journey when structuring themselves according to latest research*. Most Customer Experience (CX) decision …
With mobile payments on the rise, Electronic Money Institutions (EMIs) and Payment Institutions (PI) are to play a major role in facilitating the development of payment services. Brexit isn’t going to distinguish long-established financial services companies from new market players. It will affect equally UK-based EMIs and PIs, and traditional …
Did we just write “A Jedi-like asset manager”? Well, yes, we actually did. Let’s say a hero-like one instead, in case you don’t like laser swords, dark masks and almost impossible-to-fly spacecrafts. We’re sure you got this right anyway! This article is a humble list of ideas you could add …
Where is our planet heading? The larger part of the news you read everyday never shows that we’re actually doing quite well – violence, hunger, war, crisis, pollution, climate change – all of them grab the main headlines and front pages of digital and traditional media. The current outlook is …
