The Art of Co-Creation

In a previous blog entry,  Armin explained why Customer-centricity is at the core of business strategy for successful transformation. In this article, we would like to focus on tactics to co-create value with customers.   Companies have long seen consumers as passive target audiences for what they create. Porter’s value chain …

The Know-Your-Third-Party approach in financial services

The last cybersecurity-related blog entry of this special and ineffable 2020 is about the Know-Your-Third-Party approach, which allows for the standardisation of third-party oversight processes, including managing cybersecurity risks proactively.   The more technology spreads across the world of work, the more financial institutions rely on software applications and specialised IT …