Inside the mind of a hacker

We humans are funny creatures. We’re intelligent, good-looking, sociable, and we’ve got a brain more complex than any machine built so far. It governs our sleep, our breathing, our reactions to the outside world – and to the interior – and behaviours like how to take turns in conversations. Behaviours. …

Six Customer-Experience related books our experts recommend for your business

Revolution vs incrementalism to design true customer journeys? Despite user experience (UX), user interaction (UI) and related matters becoming more and more ubiquitous in business, the reality is that only 13% of organisations think of the customer journey when structuring themselves according to latest research*. Most Customer Experience (CX) decision …

Insurtech: re-inventing the insurance industry

New technology players are entering the insurance sector, bringing with them innovation and changing the way the business operates at both front-end and back-end levels. Called “Insurtechs”, a name inspired by the word “Fintechs”, these technology-based companies are exploring new avenues – offering ultra-customised policies and social insurance, for example …