Tag: Experience Design

Transforming teams through service design: a collaborative approach

Design Thinking / User Experience

Written in collaboration with Carla Santos, a member of The Blog team.  Two teams responsible for delivering the same financial service faced a challenge: their collaboration needed improvement. While each team was fulfilling its role, limited communication between them led to inefficiencies, making the workflow less seamless than it could …

Why “design for experience” is becoming the new normal

Technology / User Experience

UX, CX, UI, Service design, product design, you name it: we find hundreds of articles defining them, clarifying their scope or even comparing them. This overwhelming information shows these disciplines are thriving now, however, their principles have been for a while among us. Traveling back in history, Leonardo Da Vinci, …

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