What Mancos need to know about the CSSF Circular 18/698

Some weeks ago, the Commission de Surveillance du Secteur Financier (CSSF) issued the circular 18/698 (replacing circular 12/546) defining the conditions to obtain and maintain the authorisation for Investment Fund Managers (IFM) under Luxembourg law. Presented in one single extensive document, the circular clarifies authorisation terms linked to shareholder structure, own fund requirements, IFMs …

Six Customer-Experience related books our experts recommend for your business

Revolution vs incrementalism to design true customer journeys? Despite user experience (UX), user interaction (UI) and related matters becoming more and more ubiquitous in business, the reality is that only 13% of organisations think of the customer journey when structuring themselves according to latest research*. Most Customer Experience (CX) decision …