How data management helps implement your data strategy

Ah, data, the new “oil” of our time. Organisations increasingly see its value, but they are still figuring out how to manage and use it in an efficient and effective way. According to the leader’s data manifesto, a significant number of companies are thriving “with small-scale analytics, governance, quality and …

The Magic Mix in the Digital Transformation of the HR function

Everything is going digital, including the HR function but, like any other organisational operation, the question of how far we should go when embracing that transformation is unskippable. How much is enough and what role should humans play? Before addressing the question, let’s set the basis. Human Experience Management, or …

The biggest challenges when Luxembourg organisations deploy AI

Isn’t it a paradox to talk about implementing artificial intelligence technology (AI) with success by enhancing human-led factors? Yes, it may be it in a way.  Behind all this, the fear of “being replaced by robots” is like a little thorn in many people’s minds, but we don’t need to …

The bet on Customer Transformation to build enduring relationships

Maria, who lives in Luxembourg, was dreaming about going to Porto in May 2020, taking advantage of the abundant number of bank holidays during this month. She even booked her plane tickets and accomodation quite in advance, cleverly anticipating that prices would go high during this period. In March, she …

Real-time data, a business ally when change is constant

The point we’ve reached, this fast-paced world we live in where 2.5 quintillion bytes of data are produced every single day, needs fast-paced intelligence that befriends a couple of chummy and efficient robots. Only in 2020 —the unforgettable year of the pandemic— each of us generated, on average, 1.7MB of …

How customer experience is helping businesses thrive in pandemic times

Although product and service innovation is, more often than not, driven by unhappy customers whose demands for seamless, delightful and outcome-driven experiences are not being met, it’s up to smart, visionary businesses to seize the opportunity and, nimbly, cover those needs.  In the pandemic (and post-pandemic) world the need for …

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