How customer experience is helping businesses thrive in pandemic times

Although product and service innovation is, more often than not, driven by unhappy customers whose demands for seamless, delightful and outcome-driven experiences are not being met, it’s up to smart, visionary businesses to seize the opportunity and, nimbly, cover those needs.  In the pandemic (and post-pandemic) world the need for …

Common ERP system implementation challenges and how to face them

The world is going digital and the trend is unstoppable. In the kingdom of bites, big data and algorithms, businesses have reached the point where Excel spreadsheets are old-school; they aren’t only sufficient but also inefficient. This is where postmodern ERP (Enterprise Resource Planning) softwares comes into play.  In this …

This is how you start your Cloud transformation journey (Don’t miss the pace!)

By now, the business benefits of moving to the cloud aren’t questioned anymore. In fact, the adoption of cloud has followed a similar path than any other new technology. It needed first to be perceived as useful and easy to use. After all, the adoption of any digital technology always …

How big is the gender gap in the technology industry?

When talking about women in technology, the iconic English phrase “Mind the Gap” couldn’t describe the current situation better.  It’s undeniable that, in the past decades, the world has taken significant strides when it comes to gender equality and women’s rights. According to Eurostat, women make up for 66.5% of …

The 2021 Top Five Artificial Intelligence trends in Europe

Necessity being the mother of (re)invention, the COVID-19 pandemic is both a start and stop button of lockdowns and the trigger for an (almost) dramatic acceleration of digital transformation.  We’ve witnessed major changes in the way we work, particularly with the generalisation, at least momentaneous, of home-based work. However, other …

The shift towards digitalisation of education and training systems

Digital skills imply the need to implement not only technological innovations, but also to prepare people to face emerging societal challenges like privacy and ethical issues, mental and physical health related to digitalisation, among others.  Education and training play a key role in reaching this ambition of digital upskilling European …

AI-powered decision support systems, what are they?

Artificial Intelligence (AI) can do all the things humans do better, faster, and more reliably. That’s a bold statement. Because it seems that the next wave of Fintech is aiming to sweep humans out of financial services and who knows out of what else. One reads endless articles imagining dystopian …

Eight podcasts on emerging technologies you should listen to in 2020

One day, robots will socialise with people. One day, we’ll be able to successfully teleport into a different city, country and continent. One day, we’ll have nanobots running in our bloodstream that will allow us never to get sick again.  Do you think it’s impossible? While we might have a …

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