We trust that by now you are firmly convinced of the value of putting humans into the centre of organisational transformations. And why do we make such an assumption? Because you’ve probably read a myriad of articles proclaiming that by focusing on Customer Experience (CX) and Employee Experience (EX) you …
2018 was a year full of challenges, changes and hot topics. Rain, snow and 351 days after, you might have a hard time remembering some of the events that made 2018 unforgettable. If that’s your case, don’t worry dear reader. We’ve got you covered! But before knowing how, let’s take …
Did it happen to you to receive a pair of pedals instead of the bicycle you begged your parents for when you were a kid? You probably had to wait a couple of months, half a year or even longer for your parents to conclude that you truly wanted that …
Revolution vs incrementalism to design true customer journeys? Despite user experience (UX), user interaction (UI) and related matters becoming more and more ubiquitous in business, the reality is that only 13% of organisations think of the customer journey when structuring themselves according to latest research*. Most Customer Experience (CX) decision …
