Empowering citizen experience: trends and strategies in Luxembourg’s public services

We start this blog entry with a trip down memory lane. Imagine you are back in 2012, waiting at the bus stop to get to work. It’s 7:48am, then 7:53am and finally 8:01am… Your bus was due to arrive at 7:40. ‘What the heck is happening?’ you wonder, your emotions …

Workforce in the Luxembourg healthcare sector: A system up against the wall

Throughout the COVID-19 pandemic, the confined population constantly praised the work of health professionals who worked tirelessly every day to make sure patients received the care they needed.  However, as the lockdown came to an end and we returned to a semblance of normalcy, the scarcity of healthcare staff in …

Sustainability transformation: how to do well, but also do good

Alice is the CEO of a well-established telecommunications company. Last year, the board of directors decided unanimously that it was time to join the wave of companies making strong statements about their commitment to achieve net zero by 2030. The truth is that making such statements can be daunting. While …

The shift towards digitalisation of education and training systems

Digital skills imply the need to implement not only technological innovations, but also to prepare people to face emerging societal challenges like privacy and ethical issues, mental and physical health related to digitalisation, among others.  Education and training play a key role in reaching this ambition of digital upskilling European …

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