Leonard couldn’t lull himself into dreamland. His bedside clock kept reminding him of the unforgiving passage of time—it was now 5am—and he was getting more and more jittery. You see, later that day, his team would receive training on Artificial Intelligence (AI) and how to use it in their department. …
When it was announced in the summer of 2023 that our firm had added a new role to our Country Leadership Team—Technology and Transformation (T&T) Leader—we at the blog were a little bit…um…well, we wondered, “What exactly is a Tech & Transfo Leader? If we are being honest, we know …
Alice is the CEO of a well-established telecommunications company. Last year, the board of directors decided unanimously that it was time to join the wave of companies making strong statements about their commitment to achieve net zero by 2030. The truth is that making such statements can be daunting. While …
Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …
