Customer-centricity at the core of business strategy

Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation  that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …

Gender equality at the workplace: where we stand and where we want to go

If we had to paint each month with a different colour, March would be purple.  Purple embodies spirituality, creativity, dignity and royalty.  Internationally, it’s the colour that symbolises women. The choosing of this colour seems to have been inspired by the flag that the Women’s Social and Political Union (WSPU)⁠—a …