The corporate secretary, glorified clerk or guardian of governance?

Corporate Secretary is a role commonly integrated in the Anglo-Saxon corporate culture. In continental Europe, it’s often seen as an administrative support function only. However, societal expectations, regulatory pressure and court decisions are drastically changing the perception of the corporate secretary, which is becoming a key element for organisations’ success. …

Customer-centricity at the core of business strategy

Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation  that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …