The bet on Customer Transformation to build enduring relationships

Maria, who lives in Luxembourg, was dreaming about going to Porto in May 2020, taking advantage of the abundant number of bank holidays during this month. She even booked her plane tickets and accomodation quite in advance, cleverly anticipating that prices would go high during this period. In March, she …

How customer experience is helping businesses thrive in pandemic times

Although product and service innovation is, more often than not, driven by unhappy customers whose demands for seamless, delightful and outcome-driven experiences are not being met, it’s up to smart, visionary businesses to seize the opportunity and, nimbly, cover those needs.  In the pandemic (and post-pandemic) world the need for …

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