Written in collaboration with Carla Santos, a member of The Blog team. Two teams responsible for delivering the same financial service faced a challenge: their collaboration needed improvement. While each team was fulfilling its role, limited communication between them led to inefficiencies, making the workflow less seamless than it could …
We start this blog entry with a trip down memory lane. Imagine you are back in 2012, waiting at the bus stop to get to work. It’s 7:48am, then 7:53am and finally 8:01am… Your bus was due to arrive at 7:40. ‘What the heck is happening?’ you wonder, your emotions …
We trust that by now you are firmly convinced of the value of putting humans into the centre of organisational transformations. And why do we make such an assumption? Because you’ve probably read a myriad of articles proclaiming that by focusing on Customer Experience (CX) and Employee Experience (EX) you …
Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …
Bad UX design is expensive. You get it. But maybe they (still)…don’t. Any kind of improvement, cumulative or radical, focused or systemic, requires transformation. For example, we can change business processes the way we think they should be changed, and call a meeting for the others to be updated and …
Did we just write “A Jedi-like asset manager”? Well, yes, we actually did. Let’s say a hero-like one instead, in case you don’t like laser swords, dark masks and almost impossible-to-fly spacecrafts. We’re sure you got this right anyway! This article is a humble list of ideas you could add …
