Customer-centric organisations are much better positioned for market leadership. But many are faced with two core problems: 1) they’re too focused on incremental improvements to existing services and products in silos, or 2) they’re simply not customer-centric enough, having only a partial view of their customer needs. Today, organisations should …
The stereotype that actuaries can only work in the insurance industry focusing on reserves and premiums is wrong, and, unfortunately, they are stuck with this prejudice to this day. That said, we have to admit there is some truth to it as indeed the majority of actuaries are still busy …
At this point, we’ve all gotten used to the word “crisis”. It’s entrenched in our daily vocabulary. We can barely pass a week without something being referred to as a crisis. In this blog entry, we will revisit some of the main points shared during the Journée de l’Economie event …
Vehicles. There are the ones made out of steel, fibreglass and plastic and the ones of the investment world. “Seriously, why are there so many investment terms, mother?”, asked the oldest son of the Krabbs, holding a pamphlet, uneager to take over the responsibility of the family’s patrimony. Mrs Krabbs, …
The world needs globally accepted sustainability reporting standards to ensure transparent, comparable information for all stakeholders – businesses, investors, customers, employees, suppliers, regulators and governments. The quality of ESG reporting should be as high as it is for financial reporting and should be capable of being assured. This ensures a …
People are calling it the Great Resignation, a phenomenon that describes huge numbers of employees exiting their jobs and changing their lifestyles, careers and working habits following the COVID-19 pandemic. In the wake of this trend, companies are coming up with new ways to navigate these uncharted waters. The result …
Ah, data, the new “oil” of our time. Organisations increasingly see its value, but they are still figuring out how to manage and use it in an efficient and effective way. According to the leader’s data manifesto, a significant number of companies are thriving “with small-scale analytics, governance, quality and …
Less than two years ago we wrote a blog entry about securitisation, in which we attempted to explain in layman’s terms what securitisation is, and examined the opportunities and challenges of these structures. In the article, we also looked at the Luxembourg securitisation market through our 2020 Securitisation Market Survey. …
We trust that by now you are firmly convinced of the value of putting humans into the centre of organisational transformations. And why do we make such an assumption? Because you’ve probably read a myriad of articles proclaiming that by focusing on Customer Experience (CX) and Employee Experience (EX) you …
Not long ago, Sybil, who’s an Assurance Director at PwC Luxembourg, posted several pictures on her Linkedin account of our new satellite office in Mondorf. In her post, she described how good it was to work in such a great environment and thanked the teams behind the project. Oriane, Strategy& …
