Ah, customer experience (CX)—the art of making people feel good about your brand at every turn, from the website visit to the product purchase and beyond. Done right, CX transforms customers into loyal fans. But here’s the kicker: delivering an amazing CX isn’t easy. Think about it. To really nail …
“In a dark place we find ourselves and a little more knowledge lights our way.” —Yoda, Star Wars Episode III: Revenge Of The Sith A long time ago in a galaxy far, far away, the Rebel Alliance, or simply the Rebellion, was at war with the oppressive Galactic Empire (or …
In the complex world of financial crime, where shadowy figures shuffle money like a game of cards, technology emerges as our hero. Financial crime is a serious threat to the global economy and society. These crimes can undermine the integrity of financial markets, harm the reputation of businesses, and ease …
If the European Union (EU) legislative process had anything to do with pop music, its latest regulation could be called “Oops I did it again”. To be fair, the Artificial Intelligence Act (AI Act) is probably not as enjoyable as Britney Spears’ 2000 hit, but it’s certainly as memorable. When …
Artificial Intelligence (AI) has caused revolutionary changes in the rapidly evolving fields of technology and finance. It brings unprecedented opportunities for innovation and efficiency, but it also introduces new challenges, especially when it comes to financial security. Anti-Money Laundering (AML) is one critical area where the combination of AI …
Since their first inception in the beginning of 2021, generative artificial intelligences (GenAIs) have taken pace incredibly fast, boosted by the general public’s stratospheric adoption rates and the promise of free, unlimited creativity right at everyone’s fingertips. Past the initial discovery phase, and its amusing procession of reworked pictures contests, …
In the past few years, most banks have come to understand that if data is the new oil for companies, then it just might be the new gold for them. Following this, most banks also realise that it will take Artificial Intelligence (AI) to unlock that data gold. Sounds pretty …
There is no shame in confessing that you have wished your voice assistance could answer some of the pressing questions that trouble we humans. When will I find love? When will I die? Or, maybe, Will I get the job? If you have a voice assistant, you have insulted it …
The point we’ve reached, this fast-paced world we live in where 2.5 quintillion bytes of data are produced every single day, needs fast-paced intelligence that befriends a couple of chummy and efficient robots. Only in 2020 —the unforgettable year of the pandemic— each of us generated, on average, 1.7MB of …
Necessity being the mother of (re)invention, the COVID-19 pandemic is both a start and stop button of lockdowns and the trigger for an (almost) dramatic acceleration of digital transformation. We’ve witnessed major changes in the way we work, particularly with the generalisation, at least momentaneous, of home-based work. However, other …
