The Magic Mix in the Digital Transformation of the HR function

Everything is going digital, including the HR function but, like any other organisational operation, the question of how far we should go when embracing that transformation is unskippable. How much is enough and what role should humans play? Before addressing the question, let’s set the basis. Human Experience Management, or …

How customer experience is helping businesses thrive in pandemic times

Although product and service innovation is, more often than not, driven by unhappy customers whose demands for seamless, delightful and outcome-driven experiences are not being met, it’s up to smart, visionary businesses to seize the opportunity and, nimbly, cover those needs.  In the pandemic (and post-pandemic) world the need for …

This is how you start your Cloud transformation journey (Don’t miss the pace!)

By now, the business benefits of moving to the cloud aren’t questioned anymore. In fact, the adoption of cloud has followed a similar path than any other new technology. It needed first to be perceived as useful and easy to use. After all, the adoption of any digital technology always …

AI-powered decision support systems, what are they?

Artificial Intelligence (AI) can do all the things humans do better, faster, and more reliably. That’s a bold statement. Because it seems that the next wave of Fintech is aiming to sweep humans out of financial services and who knows out of what else. One reads endless articles imagining dystopian …

Eight podcasts on emerging technologies you should listen to in 2020

One day, robots will socialise with people. One day, we’ll be able to successfully teleport into a different city, country and continent. One day, we’ll have nanobots running in our bloodstream that will allow us never to get sick again.  Do you think it’s impossible? While we might have a …

The corporate responsibility of technology

Think of corporate responsibility. Then, situations linked to people, nature, pollution, climate change and philanthropy come to your mind. Now, think of technology, and smartphones, drones, virtual reality and, almost unavoidably, artificial intelligence are recalled. We tend to dissociate them because, in principle, they belong to different dimensions, the real …

About data privacy, technology and the coronavirus

Data, technology, and (almost) instantaneous communication give us, more than ever before, the means and capacity to combat the COVID-19 perils more effectively. People traceability, real-time tracking and supply monitoring are a few examples of what governments and security forces can currently do to mitigate the spread of the disease. …

The importance of Me in Media and how it’s triggering a revolution in business

The Media and Entertainment industry (M&E) is going through one of the most fascinating transformations of all times. It is restless and dynamic, and placing all bets on testing and quickly adopting new tech. But, the tech we consider as new today is, quite likely, not going to be new …

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