Have you heard about the rule of 3? It suggests that, when there is a public conflict, we should avoid sending a third reply. Then, the apology and good intention you may have had when replying the first time becomes an argument. It could even escalate and become a media …
Smart watches, smartphones, smart-clothes. All of them bring the promise of assisting us intelligently, making our lives easier. That’s what the voice-based assistants currently do. The need for validation, if any, comes from us. There are smart contracts too. Rather than assisting one person, they are poised to ease transactions between two …
When you think of artificial intelligence (AI), your brain might evoke a gentle robot answering questions accurately. Could that friendly machine disclose information you want to keep private and under your control? For now, AI is a result of human inventiveness: we build, train and influence how AI performs, what …
Some weeks ago, we had the opportunity to exchange views on what the rise of artificial intelligence (AI) means to business and society, threats and advantages, and the value it’s already bringing to us. The scenario couldn’t be better: Anand Rao, our global AI leader, visited Crystal Park and shared …
We bet most people working on Information security know the key dimensions for securing an information system. These three pillars (see the image below) remind businesses security goes beyond technology. When having a look at existing information security programmes, one pillar tends to be neglected despite its importance when fighting …
UX, CX, UI, Service design, product design, you name it: we find hundreds of articles defining them, clarifying their scope or even comparing them. This overwhelming information shows these disciplines are thriving now, however, their principles have been for a while among us. Traveling back in history, Leonardo Da Vinci, …
In an increasingly digital world, businesses need fast and more efficient software. Clients demand real-time services and chatbots, a type of robot, seem to be a viable solution. Likely, our childhood fantasies pictured mighty robots whose sense of justice overcame the often weak human willingness to play by the rules, …
Employee advocacy isn’t a new concept but It has become a recurring conversation subject among HR, Marketing and Communications professionals in different industries. Is it really worth investing in? As in other aspects of our lives, digital technology has done a good job boosting employee advocacy, making it mainstream. While …
Have you ever wondered how big “big data” is? Although practitioners and amateurs go into endless discussions on this regard, they all agree on one relevant aspect: businesses harness the power of big data when it supports decision-making processes. Indeed, humans have used data to answer questions for centuries; what …
Digital banking can give a boost to bank’s bottom line. When transactions are done on a mobile app instead of in a branch, they can be dramatically cheaper. They can also generate more revenue from clients who manage their money with a smartphone, tablet, or PC. But not all banks …
