Although product and service innovation is, more often than not, driven by unhappy customers whose demands for seamless, delightful and outcome-driven experiences are not being met, it’s up to smart, visionary businesses to seize the opportunity and, nimbly, cover those needs. In the pandemic (and post-pandemic) world the need for …
Is your approach to compliance fit for the present and for what the future holds? There is a very common human response when someone hears the word “compliance”, as if it was embedded in our genes: most people go, “oh compliance”, and they frown or twist their mouths. Let’s be …
By now, the business benefits of moving to the cloud aren’t questioned anymore. In fact, the adoption of cloud has followed a similar path than any other new technology. It needed first to be perceived as useful and easy to use. After all, the adoption of any digital technology always …
This week’s blog article stems from a nice exchange of emails with Koen Maris, our Cybersecurity Leader. In the midst of the exchange one of us referred to “the next normal” as the new buzzword we may want to be using. “New normal, next normal, you name it, what’s new …
Luxembourg’s leading position in the fund industry worldwide demands that the country also be a reference in fund governance. The more oversight is robust and investors are protected, the more its influence in the industry will grow. Governance is more important than ever because the pace of change seen in …
When doing true content marketing a business adopts the freemium business model. Have you realised that? Yes, even in the financial services industry. Read through and discover why. But in this article we want to move beyond content strategy matters like the one just stated, and have a look at …
The last cybersecurity-related blog entry of this special and ineffable 2020 is about the Know-Your-Third-Party approach, which allows for the standardisation of third-party oversight processes, including managing cybersecurity risks proactively. The more technology spreads across the world of work, the more financial institutions rely on software applications and specialised IT …
Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …
A tiny little organism has shaken the world and our well-established systems in unexpected ways. It has altered everything we’re acquainted with. Regardless of where the outbreak started and what the origin of COVID-19 is, this tiny virus, said to be 80 to 120 nm in diameter, seems to be …
A social listening analysis of the Food & Beverage sector The last few years have seen a focus on the role business plays in society. This has been exacerbated by the coronavirus (COVID-19) pandemic and the Black Lives Matter movement. There is a sort of awakening, people seem to be …
