In a previous blog entry, Armin explained why Customer-centricity is at the core of business strategy for successful transformation. In this article, we would like to focus on tactics to co-create value with customers. Companies have long seen consumers as passive target audiences for what they create. Porter’s value chain …
In this article we discuss potential implications of the COVID-19 pandemic on the best estimate assumptions and capital modeling under solvency II for life insurers. The observations are more applicable to life insurers but can also be relevant for reinsurance. Our conclusions are based on our experience on the insurance …
The last cybersecurity-related blog entry of this special and ineffable 2020 is about the Know-Your-Third-Party approach, which allows for the standardisation of third-party oversight processes, including managing cybersecurity risks proactively. The more technology spreads across the world of work, the more financial institutions rely on software applications and specialised IT …
Recalling the saying, “It’s not a matter of ‘if,’ but a matter of ‘when’,” when it comes to cybersecurity, isn’t pessimistic. On the contrary, it’s fairly realistic. Technology developments are a gale that is constantly changing not only how we live but also how we are. With great advancements come …
There’s this very old myth related to work life. Once you step inside the office (both physically or virtually during these COVID-19 times), you should leave your feelings at the door. It’s a place for productivity, impartiality and efficiency, and feelings are seemingly contrary to these objectives. Reality isn’t really …
Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …
Sustainable Finance and ESG have taken a hold of the market and are moving from niche to mainstream by now. Asset Managers (AMs) are changing the once recurrent question of why integrate non-financial factors—notably Environmental, Social & Governance—to ‘how’ it is actually done. For all financial market players, going into depth …
Digital skills imply the need to implement not only technological innovations, but also to prepare people to face emerging societal challenges like privacy and ethical issues, mental and physical health related to digitalisation, among others. Education and training play a key role in reaching this ambition of digital upskilling European …
The finance function in the alternatives industry has grown in complexity and the tendency seems to continue. In addition to the more intricate business structures as well as the increasing external stakeholders demands, joins the variable “digital transformation” that’s shaping the algorithm of the future. Designing a finance function that …
A tiny little organism has shaken the world and our well-established systems in unexpected ways. It has altered everything we’re acquainted with. Regardless of where the outbreak started and what the origin of COVID-19 is, this tiny virus, said to be 80 to 120 nm in diameter, seems to be …
