The Know-Your-Third-Party approach in financial services

The last cybersecurity-related blog entry of this special and ineffable 2020 is about the Know-Your-Third-Party approach, which allows for the standardisation of third-party oversight processes, including managing cybersecurity risks proactively.   The more technology spreads across the world of work, the more financial institutions rely on software applications and specialised IT …

Customer-centricity at the core of business strategy

Most businesses nowadays are obsessed with customer experience. But it’s that kind of fixation  that will do good eventually. Efforts to mitigate the Covid-19 pandemic have pushed us into using online services more often, especially during confinement. More than ever, individuals demand first-rate, personalised, digital experiences with user-friendly interfaces that …

AI-powered decision support systems, what are they?

Artificial Intelligence (AI) can do all the things humans do better, faster, and more reliably. That’s a bold statement. Because it seems that the next wave of Fintech is aiming to sweep humans out of financial services and who knows out of what else. One reads endless articles imagining dystopian …

The corporate responsibility of technology

Think of corporate responsibility. Then, situations linked to people, nature, pollution, climate change and philanthropy come to your mind. Now, think of technology, and smartphones, drones, virtual reality and, almost unavoidably, artificial intelligence are recalled. We tend to dissociate them because, in principle, they belong to different dimensions, the real …

To trace or not to trace: opportunities and risks of contact tracing apps

Would you give up your privacy for the greater good? Mobile technology allows us to communicate instantaneously and, to most of us, it’s a great ally to act more efficiently no matter the time or the place. It’s said to be one of the most promising tools (or set of …

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