Ready, Set, Go: How to win the User Experience race

We trust that by now you are firmly convinced of the value of putting humans into the centre of organisational transformations. And why do we make such an assumption? Because you’ve probably read a myriad of articles proclaiming that by focusing on Customer Experience (CX) and Employee Experience (EX) you …

The driving forces behind employee advocacy

Not long ago, Sybil, who’s an Assurance Director at PwC Luxembourg, posted several pictures on her Linkedin account of our new satellite office in Mondorf. In her post, she described how good it was to work in such a great environment and thanked the teams behind the project. Oriane, Strategy& …

About cyber risk and how it is boosting cyber insurance

Across the world, businesses are more and more concerned with the exponential growth of cyber risks. Regardless of the business type, the sector you operate in or the firm size, you and your stakeholders are using computers, mobile devices, wearables or other types of digital technologies that are susceptible to …

How this changing world is shaping our learning experience

Lately we’ve been hearing and reading the sentence “change is the only constant” a lot!  As we know, this saying is bigger than just the context of the pandemic. It’s also tied to speedy technological developments and modern life itself and brings with it the need for trust—among us, in …

Employee experience, a quick guide to boost your people’s engagement and performance

With a resurgent drive to work from home, plethora of new tools being constantly introduced and the great resignation in full swing, employee experience (EX) is top on most if not all organisations’ agendas once more, and it will remain a priority in 2022 and likely beyond.  Organisations face fresh …

Three questions when unlocking banking data for intelligent use

In the past few years, most banks have come to understand that if data is the new oil for companies, then it just might be the new gold for them. Following this, most banks also realise that it will take Artificial Intelligence (AI) to unlock that data gold. Sounds pretty …

Six food-for-discussion ideas from the Cybersecurity and Privacy Days 2021

If you stumbled upon this article and you’ve started reading it, it’s because, somehow, cybersecurity concerns you.  See, you’re doing the right thing. Areas of armed conflict that are happening now may be geographically far from you, but cyber warfare is happening all around us, every single day. And you’re …

The biggest challenges when Luxembourg organisations deploy AI

Isn’t it a paradox to talk about implementing artificial intelligence technology (AI) with success by enhancing human-led factors? Yes, it may be it in a way.  Behind all this, the fear of « being replaced by robots » is like a little thorn in many people’s minds, but we don’t need to …

The bet on Customer Transformation to build enduring relationships

Maria, who lives in Luxembourg, was dreaming about going to Porto in May 2020, taking advantage of the abundant number of bank holidays during this month. She even booked her plane tickets and accomodation quite in advance, cleverly anticipating that prices would go high during this period. In March, she …

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